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Terms & Conditions
Making A Purchase
Making a purchase could not be easier at www.minisport.com. Just browse our website and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout or Basket Link' at the top left of the pag and you will be asked for your contact details and choice of shipping so we are able to complete your order. You will then be directed to our Secure Online Payments system SagePay which will process and charge your credit card immediately. After payment has been made you will be returned to the www.minisport.com and a copy of your order will be emailed to the email address on your order.Live Stock Status Levels are shown on the website for your benefit, so you know when choosing products approximately how long delivery will take.
We accept most credit and debit card payments which are processed live online by the UK's number 1 online payments - SagePay (formerly Protx). We employ superior fraud detection systems including Verified by Visa, Mastercard Securecode and also The 3rd Man systems. This is for both our and your protection during the payment process.
If you have any questions or concerns about any part of the ordering or payment process, please do not hesitate to get in touch with us.
Cancelling an Order - before it has been shipped
If you would like to cancel an order before it has been shipped, please contact us by email or telephone to get an Order Cancellation Number. If you have not got a cancellation number, your order is not cancelled and will be processed as normal.
Cancelling an Order - after it has been shipped
If you would like to cancel an order after it has been shipped, please follow our returns policy detailed below.
Shipping And Handling
When you have completed your order, you are given a choice of shipping methods relevant for the selection of goods in your shipping basket. This will range from Post to Next Day Air Delivery. Please allow upto 48 hours to process your order - for example if you place an order at 7pm on Friday we will not process the order until 9am Monday morning.
Posting Glass :
Although we take great care in packaging glass (windscreens/headlamps etc), we cannot offer any insurance. Therefore it is at the customers own risk that they purchase glass by mail order. Please note there will be an extra delivery charge for posting windscreens.
We specialise in supplying your every need, regardless of where you live. Due to the high volume of orders that we despatch every day, we have been able to negotiate extremely competitive rates with major carriers including all airmail, road and air shipping services. All prices
Please allow upto 48 hours to process your order.
Orders are shipped by your choice of shipping agent at checkout and we use the following shipping agents:
* Royal Mail First Class Recorded (upto 2kgs)
* Royal Mail Special Delivery (upto 2kgs)
* Royal Mail International Signed For Airmail (upto 2kgs)
* Parcel Force UK and Worldwide
* DHL Road Express - Europe
* DHL Air Express - Worldwide
* UPS Air Express - Worldwide
All parcels are shipped with a tracking/shipping number and require a signature upon delivery. This is for both your and our security.
If your item is not in stock, we will back order for you. Live Stock Status Levels are shown on the website and orders will be grouped together and shipped in one consignment, unless you make prior arrangements with us.
All prices shown on the site include UK VAT (tax) at 17.5% until 3rd January 2011.
UK VAT will increase from 17.5% to 20% on 4th January 2011.
All prices on the website show plus VAT and including VAT prices for your reference.
VAT is charged on all UK and European orders and is shown in the basket when you place your order.
Countries outide of the European Union do not pay VAT and this is also reflected in your basket.
If you are VAT registered in Europe you have the opportunity to enter your VAT number at checkout.
Credit Card Security
When an order is placed on our website and you have entered your address and agreed to our terms and conditions, you are then forwarded to the Sagepay secure online payments page which will take and process your payment immediately.
Sagepay is the UK industry leading online payments company (formerly known as Protx). Our Sagepay payment gateway uses the latest fraud technology and is 100% secure. If you are unsure of the secure URL you should be seeing at checkout, it should start with https://live.sagepay.com/.....
You should see the golden padlock and a valid Verisign security certificate.
Sagepay also uses the Verified by Visa, MasterCard Securecode and The 3rd Man fraud detection system for both your and our security. We recommend you use these technologies when prompted for your own security and piece of mind.
When paying through Sagepay online payment system, your card will be charged immediately for the amount agreed to on the order.
Please note; we do not or cannot see any of your card details as this is all handled by Sagepay on our behalf.
If you have any security questions or comments, please do not hesitate to contact us.
Satisfying most the people, most of the time, is an art at which Mini Sport has proven remarkably adept during the long history of the Mini.
Our family run business is still based on the time-honoured traditions of quality, value for money and a firm belief that service to the customer comes first.
Since the inception of the Mini in 1959 we have become one of the major companies dedicated to the development of the Mini and in turn one of the world's most successful and respected Mini specailists.
Commitment to customer care
Customer care, we believe is the key to success. Our family run business with up to 40 years experience is based on traditional values, such as Quality, Reliability, Customer Service and Value for Money. That's why we offer the highest levels of personal service, easy ordering, next day deliveries and no quibble guarantees. We do not measure our success purely by profit, but by the increasing number of satisfied customers.
We want you to be totally satisfied with every purchase. If you return an item in it's original and unused condition, along with the wrapping and receipt to our store within 14 days of purchase, we will exchange it or offer a full refund (please note that this does not include shipping costs.)
If a product develops a manufacturing fault within 30 days, we will offer the same refund or exchange policy as above.
If a product develops a manufacturing fault after 30 days, and within the manufacturer's guarantee period, a new product will be sent out immediately and charged for. A refund will be issued once the faulty product has been returned to ourselves and assessed. In certain circumstances the manufacturer could require to inspect the product before a refund is issued.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01282 778731 (International +44 01282 778731) or fax us on 01282 772043 or write to us at Thompson Street Padiham BB12 7AP United Kingdom
Mini Sport Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Non-Personal Information Collected Automatically
Mini Sport is committed to the protection of the privacy of its web site visitors. Please note that we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-parties, but these statistics will include no personally identifying information.
In order to respond to your questions, fulfill your requests or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use this information to respond to your requests, or to contact you via mail, e-mail or phone to inform you of new products, services or promotions we may offer. If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfill your order and/or request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfill your requests or manage interactive customer programs. You also hereby grant to Mini Sport the right to exchange any information provided by you between Mini Sport's affiliates for the purposes mentioned before.
In addition to the personal information that you may provide us, this Site may use technology that lets us collect certain technical information like your Internet protocol address, your computer's operating system, your browser type, traffic patterns and the address of any referring Web sites.
Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, "tamper" or "hacker- proof", Mini Sport has endeavoured to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information.
Accuracy of collected data
Mini Sport will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by Mini Sport in connection with the operation of this Site.
No information may be submitted to Mini Sport by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this Site without such consent, unless permitted by applicable legislation.
Returns & Shortages
If parts are to be returned to us, you must first obtain a Returns Authorisation Number (RAN) form our Mail Order Department.
We cannot accept any returns which are not accompanied with a Returns Authorisation Number.
Refunds will be processed within 30 days of receipt of the returned goods.
PLEASE NOTE all shortages/damaged/or other discrepencies with your order must be reported within 24 hours of taking delivery of your order.
Goods which prove unsuitable may be returned for a refund, credit note or exchange if they are returned to ourselves within 7 days of receipt. Subject to the following
- Items are returned carriage paid
- Items received are in a re-saleable condition
- Items should be returned unused in their original condition in order to secure a refund
- Items are returned complete with all packaging in good condition. (We reserve the right to charge for replacement packaging when the original has been damaged or defaced.)
- Items returned after 7 days from receipt may be subject to a restocking fee. (This does not affect you statutory rights)
- We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
- All returns are to be accompanied by the senders name and address, account number and reason for return. Remember, the information you provide will help us to help you.
- We cannot accept responsibility for returned parcels which are undelivered or lost, please keep your proof of postage, as it may be required in the event of a claim with our couriers.
- Mini Sport Ltd are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
- Old units returned for a surcharge refund, must be returned within 12 months of purchase in a clean and serviceable condition. Returned surcharge units that are not serviceable will not be refunded.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm